Fraktpolicy

Shipping Policy

Thank you for shopping with Nuvella! We are committed to providing you with reliable shipping across Europe. Below are the details regarding our shipping process. By placing an order with Nuvella, you acknowledge and agree to the terms of this Shipping Policy.

Shipping Times

• Processing Time: All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
• Shipping Time: After processing, delivery typically takes 6-10 business days. In some cases — depending on the destination country, customs processing, and carrier conditions — delivery may take up to 20 business days.
• Total Estimated Delivery: Please allow up to 20 business days in total (processing plus shipping) from the date your order is placed for your order to arrive. The large majority of orders arrive well within this window; the 20-business-day figure is a maximum estimate, not a typical delivery time.

These timeframes are good-faith estimates and are not guaranteed. Delivery times begin once the order has been processed and handed to the carrier, not at the moment the order is placed.

Shipping Rates

• We offer free standard shipping on all orders. Shipping is included at no additional cost at checkout.
• Any customs duties, import taxes, or handling fees that may apply for certain destinations are separate from shipping and are the responsibility of the customer (see International Orders below).

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. We strongly encourage you to keep this email and track your order, as tracking information is the primary record of delivery.

Shipping Destinations

• We currently ship to the European Union and other countries within Europe.
• Please note that certain countries may have additional customs charges, import restrictions, or extended delivery times outside of our control.
• Please ensure you provide a complete and valid shipping address. We cannot guarantee delivery to incomplete or incorrectly formatted addresses.

Shipping Carriers

We use established, trackable shipping carriers to ensure your order can be monitored from dispatch to delivery. The specific carrier used for your order may vary depending on your destination and will be identified in your shipping confirmation email.

Shipping Delays

While we make every effort to ensure timely delivery, Nuvella is not responsible for delays caused by the shipping carrier or by circumstances outside our reasonable control, including but not limited to extreme weather, natural events, public holidays, carrier backlogs, strikes, or customs processing and inspections. Such delays do not qualify an order as lost or undelivered, and the estimated delivery windows above may be extended accordingly.

International and Cross-Border Orders

• For orders shipped across borders, you may be responsible for customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local authorities, are not included in the product or shipping price, and are the sole responsibility of the customer.
• Nuvella has no control over these charges and cannot predict their amount. Refusal to pay applicable customs charges may result in the order being returned or discarded by the carrier, for which we are not responsible.
• International and cross-border shipping times may vary, and we are not responsible for delays due to customs processing.

Order Changes

Once an order is processed, it cannot be changed or modified. If you need to update your order, please contact us as soon as possible at gethelpherestore@gmail.com. We will do our best to assist, but changes cannot be guaranteed after an order has been processed.

Missing, Lost, or Damaged Items

If your order arrives damaged, is missing an item, or does not arrive within the estimated delivery window, please contact us at gethelpherestore@gmail.com so we can help resolve the issue. Where tracking shows an order as delivered to the address provided, or where an order is delayed or held due to carrier or customs handling, the order is not considered lost, and Nuvella is not responsible for re-shipment or refund in those circumstances. Please allow the full estimated delivery window (up to 20 business days) to pass before an order is treated as potentially lost.

Customer Responsibility

Please ensure that your shipping address is correct and complete before completing your order. Nuvella is not responsible for orders shipped to incorrect, outdated, or incomplete addresses provided by the customer, including orders that are delayed, returned, or lost as a result. If you believe you have entered an incorrect address, please contact us immediately at gethelpherestore@gmail.com so we can attempt to assist before the order ships. Once an order has shipped, address corrections cannot be guaranteed.